Reservations

All Paratransit trips require an advance reservation. All reservations must be made by 11:00AM the business day before your appointment; however, you may request a reservation as far ahead as two weeks. You must call with your requests by 11:00AM on Friday for trips on Saturday, Sunday or Monday.

Note: There is an exception for trips of the ADA Complementary Paratransit Program, which can be scheduled the day before your trip during regular business hours of 8:00AM – 5:00PM, Monday – Friday. Saturday 7:15 to 3:45 pm, Sunday and holidays can be made via an automated phone system.

What number do I call to make a reservation?

To schedule a reservation for transportation, call the rabbittransit Call Center at 1-800-632-9063.

The Call Center is open between 7:00AM and 7:00PM, Monday through Friday, and between 7:45AM and 3:00PM on Saturday.

You must speak with a person; requests for trips left on the voicemail will not be accepted. We suggest avoiding Mondays from 7:00AM-9:00AM, which is a peak call time.

What information do I need to schedule a trip?

Your name as it appears on your initial Paratransit application. If you are making a trip for someone else, please give his or her name as it appears on the application.
The appointment time. Note: See Travel Guidelines concerning appointment times.
The exact address for the trip that you are requesting.
The name and phone number of the doctor or facility for the trip that you are requesting.
Any mobility device that you require.
If you need an escort. Must be pre-approved by rabbittransit during application process.
Notes about special entrances to your building (i.e. Apartment located at back entrance etc.).

Passengers are responsible for notifying rabbittransit of any address or phone number changes by 11:00AM the business day before the trip.

How much will I pay?

Different programs have different co-pays. Co-pays range in amounts because each passenger utilizes different funding sources. Please see Shared Ride Fares for detailed Fare Charts pertaining to funding sources and trip purposes. A rabbittransit Call Center representative will confirm the cost of your co-pay for the specific trip you are booking at the time of reservation.

Will someone other than rabbittransit pick me up?

rabbittransit utilizes subcontractors to provide transportation. This means a passenger may be picked up by different providers in different types of vehicles (i.e. taxi cab, mini-van, van, bus, etc…). Not all vehicles will include a rabbittransit logo or signage, but a transportation company name should appear on the vehicle.