All passengers who “no show” a trip will be automatically cancelled for all other scheduled trips for the day. It is the responsibility of the passenger to call at least one (1) hour in advance of the scheduled return trip (or subsequent trip) if the passenger still needs a ride. If the passenger contacts rabbittransit less than one hour before the scheduled return trip (or subsequent trip), the passenger will be required to pay full fare as the cost will not be covered by MATP or another funding source.
If you are at a medical provider and your appointment time is being delayed, please call us or have a representative from the doctor’s office call the rabbittransit Call Center immediately. It is good practice upon arriving at your medical appointment to check in with staff to alert them that you are riding rabbittransit and inquire if the doctor you are planning to see is currently running on schedule. We want to avoid having the vehicle arrive for your return trip before you are seen by the medical provider.