Except for ADA Complementary Paratransit riders, all passengers who “no show” a trip will be automatically cancelled for all other scheduled trips for the day. It is the responsibility of the passenger to call at least one (1) hour in advance of the scheduled return trip (or subsequent trip) if the passenger still needs a ride. If the passenger contacts rabbittransit less than one hour before the scheduled return trip (or subsequent trip), the passenger may be required to pay full fare. ADA passengers will be required to call in to cancel all trips, failure to do so will result in an additional “No Show.”
If you are at a medical provider and your appointment time is being delayed, please call us or have a representative from the doctor’s office call the rabbittransit Call Center immediately. It is good practice upon arriving at your medical appointment to check in with staff to alert them that you are riding rabbittransit and inquire if the doctor you are planning to see is currently running on schedule. We want to avoid having the vehicle arrive for your return trip before you are seen by the medical provider.