ADA & Reasonable Modification

Accessibility Features

rabbittransit offers a convenient, accessible, and safe way for people with disabilities and senior citizens to get around. rabbittransit believes in equal opportunity and inclusion for these groups, consistent with the requirements of the Americans with Disabilities Act (ADA). To accomplish this, rabbittransit works hard every day to ensure that all of our services are accessible and ready to meet our customers’ needs.

rabbittransit offers materials and forms in other accessible formats. Should you need materials or forms in a different format, please contact us.

Reasonable Modifications to Policies and Procedures

The Susquehanna Regional Transportation Authority (SRTA) may make reasonable modifications to policies and programs to assist people with disabilities in achieving equal opportunity to enjoy all of its programs, services, and activities. Anyone who requires auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in SRTA’s programs, services, or activities, should contact mobility planning by phone at 1-800-632-9063; mail at Sherry Welsh, ADA Officer, 415 Zarfoss Drive, York, PA 17404; or email at mobilityplanning@rabbittransit.org as soon as possible. Every effort should be made to make requests before the scheduled event. Should you want to appeal any decision related to a reasonable modification request, please click the appeal form or the Formulario de apelación.

The ADA does not require SRTA to take any action that would fundamentally alter the nature of its services, create a direct threat, or is unnecessary to enable use of service.

You have the right to appeal a denial of a reasonable modification request. To do so, please download and return the appeal form.

Appeal Form

ADA Visitor Procedure

A visitor is defined as someone who does not reside in the jurisdiction or jurisdictions served by the public entity or other public entities with which it coordinates paratransit service.

Complementary paratransit service must be provided to ADA-eligible individuals who travel outside of the region in which they live.  If an individual has not been certified as eligible by another public entity but can claim that they are ADA paratransit eligible, they are entitled to “presumptive eligibility” and must be provided with 21 days of service.  Individuals that are not certified by another transit agency will be expected to provide documentation from their place of residence explaining the nature of their disability.  The 21 days of service that a visitor receives must be calculated as any combination of 21 days during any 365-day period beginning with the visitor’s first use of the service.

If a visitor has been granted complementary paratransit service in their home region, the conditions determined by the home transit agency will be followed.  The individual’s home transit agency will be contacted to verify the individual’s conditions.

If the individual claims that they are ADA paratransit eligible but have not been certified by another transit agency, other documentation will need to be reviewed.  Doctor verification will be needed and a physical assessment may be needed to determine the individual’s conditions specific to the SRTA system.  Once the individual provides the proper documentation, the individual will be granted “presumptive eligibility” for a period of 21 days.

Blind or Low Vision
For individuals with a visual impairment, accessible audio formats of the rabbittransit Paratransit/Shared Ride Guide are available.

If you are blind or have vision impairment, these accessibility features can help you get around on our buses:

• Braille/raised-letter signs that indicate bus routes.
• Buses announce their route name and destination over an external speaker system as they pull up to a stop.
• Buses feature an automated system that announces the name of the next station. On buses without the automated system, the operator announces the major stops and transfer points. (You can also ask the operator to announce when a specific stop is coming.)
• Service animals are permitted on all buses.

Deaf or Hard of Hearing

If you are deaf or hard of hearing, these accessibility features can help you get around on our buses:

• The King Street Station features a digital display that shows you when the next vehicle is expected to arrive.
• Reader boards inside buses show the name of the next stop.
• On the bus, a sign near the operator lights up when a stop has been requested.

For individuals who are hearing impaired, rabbittransit encourages customers to use the PA Relay service. This service can be accessed by calling 711. The translation and interpretation services are free of charge.

Limited Mobility

If you use a wheelchair, scooter, or other mobility device, these accessibility features can help you get around on our buses:

• Buses are equipped with lifts and kneelers.
• All buses have priority seating areas inside by the door for seniors and riders with limited mobility, plus space for mobility devices.

Operators shall kneel the bus to make boarding and de-boarding as easy as possible for everyone by minimizing the slope of the ramp. Operators shall provide assistance to passengers upon request. Passengers with disabilities shall be allowed adequate time to board and de-board the vehicle.

Mobility Devices/Aids

All passengers who utilize wheelchairs must be properly secured before the bus may move. Wheelchairs and scooters should be backed onto the bus.

Service animals, as defined by the ADA, are permitted on all rabbittransit vehicles. The ADA applies to service animals who have been trained to perform specific work or tasks for persons with disabilities.

If a passenger has an oxygen tank or other medical aid, all items must be secured and kept out of aisles or walkways. Passengers are responsible for ensuring they have sufficient aid to last the duration of their trip. At times, our vehicles are delayed due to traffic, auto accidents, or other unusual circumstances.

Bus Lift Limitations

The average bus has a lift that can accommodate a total combined weight of up to 800 pounds, which includes both the mobility device and the customer. The average lift platform can accommodate wheelchair dimensions of 34″ x 51″. rabbittransit may or may not accommodate anything larger or heavier.