Limited Mobility
If you use a wheelchair, scooter, or other mobility device, these accessibility features can help you get around on our buses:
Accessibility Features
- Buses are equipped with lifts and kneelers.
- All buses have priority seating areas inside by the door for seniors and riders with limited mobility, plus space for mobility devices.
Operators shall lower the bus to make boarding and de-boarding as easy as possible for everyone, by minimizing the slope of the ramp and using the kneeling option as needed. Operators shall provide assistance to passengers upon request. Passengers with disabilities shall be allowed adequate time to board and disembark the vehicle.
Mobility Devices/Aids
All passengers who utilize wheelchairs must be properly secured before the bus may move. Wheelchairs and scooters should be backed onto the bus.
Service animals are permitted on all rabbittransit vehicles. Service dogs are permitted on board without a carrier. A service animal is defined by the ADA as a dog that has been individually trained to do work or perform a task for an individual with a disability. Drivers may ask what task or service it performs. Pets providing emotional support, comfort, or companionship are not recognized as service dogs and must be confined to a carrier while on board the bus.
If a passenger has oxygen or another medical aid, it must be in a pack or be able to be properly secured. At times, our vehicles are delayed due to traffic, auto accidents, and unusual circumstances. Passengers must have enough oxygen to last the duration of their trip.
Bus Lift Limitations
The average bus has a lift that can accommodate a total combined weight of up to 800 pounds, which includes both the mobility device and the customer. The average lift platform can accommodate wheelchair dimensions of 34″ x 51″. rabbittransit may or may not accommodate anything larger or heavier.
Personal Care Assistants (PCA)
rabbittransit takes its role of providing mobility seriously. We recognize that passengers may face barriers that require them to bring a personal care assistant (previously referred to as an escort) when they travel. Personal care assistants must provide assistance to the person traveling. Passengers using Shared Ride/Paratransit services requiring a personal care assistant are required to have their physician complete the necessary documentation. This requirement is waived for ADA Complementary Paratransit riders. Once this form is completed and filed with rabbittransit, passengers will be permitted to bring one (1) personal care assistant on board with them. A personal care assistant trip must be noted at the time the passenger makes a reservation. Failure to note the need for a personal care assistant will prevent the escort from being able to board.
You may bring someone with you as a personal care assistant at no cost to you in the following situations:
- If you are under 18, you can be escorted by a parent or other relative/guardian.
- If you cannot travel independently, or you need any assistance due to age, illness, physical or mental disability. A personal care assistant needed in this capacity must be verified by a physician.
- If you do not speak English, you can bring someone with you to interpret on your behalf.
ADA Companion
Under the ADA Program, one companion is permitted in addition to a PCA. A companion may ride for the same fare as the rider utilizing the ADA Program. Companion trips must be stated at the time of reservation.
